Return and Exchange Policy
At Red’s we stand behind our products and believe in customer satisfaction and service. If you are not 100% satisfied with your product, you can return or exchange your order within 30 days from the date of receipt. We also offer the option to make an exchange within that same 30-day period.
In order to complete the return or exchange the product will need to be in its original packaging and undamaged. Please fill out the return form included in your packaging and return along with the product. We will review your return and refund the original card or exchange for the desired product. If there is a price difference in the new product exchanged we will notify you and charge accordingly.
If issues experienced with the frame include a manufacturer's defect, or an issue resulting from an inherent flaw in the product, Red's provides a 365-day warranty from the day of purchase. If you feel your product meets these requirements, please email, firstname.lastname@example.org, explaining the nature of your warranty claim and all necessary details.
Scratched lenses and physical damage are not covered by warranty, as we do not manufacture or sell replacement lenses.